The event organiser, Excellency Live, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Excellency Live is a trading name of Excellency Midlands Limited and/or Excellency Catering Limited (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal data responsibly and securely in accordance with UK GDPR and applicable data protection laws.
1. Information We Collect
When you purchase tickets or register for an event, we may collect:
- Full name
- Email address
- Phone number
- Payment details (processed securely by TicketTailor – we do not store card details)
- Booking references and attendance information
- Any additional information you voluntarily provide
2. How We Use Your Information
Your information is used for:
- Processing ticket purchases and registrations
- Communicating event confirmations, updates, or changes
- Managing guest lists, seating, and entry on the day
- Health, safety, security, and operational purposes
We may also use anonymised data to improve our events and services.
3. Sharing Your Information
We do not sell your data. Information may be shared only with:
- TicketTailor (for ticketing and payment processing)
- Internal event and operations teams
- Third-party service providers required for event delivery (e.g. security, AV, guest management)
All parties are required to keep your data confidential.
4. Data Storage & Security
Your data is stored securely and accessed only by authorised personnel.
Information is retained only for as long as necessary for event delivery, legal, or regulatory purposes.
5. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data after the event (where legally permitted)
Requests can be made by emailing info@excellencymidlands.co.uk.
6. Contact Details
Excellency Live
(Trading name of Excellency Midlands Limited / Excellency Catering Limited)
📧 info@excellencymidlands.co.uk
🌐 www.excellencymidlands.co.uk